Frequently Asked Questions
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We understand that you sometimes need items earlier for set up, so we give you your items from Friday to Monday for only the one day rate.
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We require a 50% non-refundable deposit to hold items for you, then any remaining balance is due 13 days prior to the event.
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We recommend putting down a deposit on items as soon as you know you need them to ensure availability. For larger events we prefer at least 6 months notice.
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Absolutely! For an additional fee, we will, wherever you need us! You do have the option of picking up your items from our store and returning them as well.
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The price of some of our items like tents/dancefloor and plaform have set up/tear down included. Other items such as pile and drop, tables, and chairs have separate set up charges. Please let us know if you would like us to set up/tear down your event from start to finish and we can take the stress off you doing it.
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Our Damage Waiver covers you for any accidental or unintentional damage to the equipment while it is in your possession, but it does not cover missing items.
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We just require you to scrape and rinse the plates and flatware, and make sure the glassware is liquid free, then re-crate them the way you received them.
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You don’t need to wash or laundry the linens. They come back dirty and we will wash them. If any of the linens are damp, please air dry before placing in bag to prevent mildew.
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The 50% deposit is nonrefundable. If you cancel 30 to 14 days before the event, we will assess a 75% cancellation fee; if you cancel within 13 days of the event, we will assess a 100% cancellation fee.
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Of course! We recommend reserving for your highest number, then you have until 2 weeks before the event to give us your final guest count.
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a round/long table?-
6’ Banquet – 6 people (8 if using ends)
8’ Banquet – 8 people (10 if using ends)
48" Round table – 6 people
60" Round table – 8 people
72" Round table – 10-12 people
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Please see our Resources page for handy charts to answer your questions! If you still have questions, one of our Event Specialists would be happy to help if you call us at (260) 484-3964.
