Rental Policies and Procedures
• PRICING/RENTAL PERIOD
Rates are quoted for a daily, single use rental. We normally allow a 72hr period to accommodate delivery and pickup. Items rented for a weekend event would typically be delivered on a Thursday or Friday and picked up on Monday or Tuesday (this is considered a one-day rental). If you require a longer rental period, please contact us for an extended rate quote.
• PAYMENT OPTIONS
Your rental balance must be paid in full before delivery and pickup before the event date. We accept cash and personal checks w/ a valid driver’s license, Visa, MasterCard, Discover, or American Express at our store credit cards can be taken over the phone.
• RESERVATIONS
We always recommend reserving your items as soon as you know you need them to ensure product availability. We can enter a quote into the system for you at no charge, but no items will be reserved until a payment is made. We require 50% of your balance down to secure your reservation, with the remaining 50% due at least 1 week before your event date.
• MAKING CHANGES TO YOUR ORDER
Modifications to your order can be made up until when your final payment is due (1 week before event) to account for changes in RSVPs. Changes to your order cannot be made within one week of your event. If you require additions within one week before your event, a new reservation must be completed and paid in full (subject to availability).
• CANCELLATIONS
The 50% down payment is non-refundable. Any cancellations made one month or earlier of the event date, you will lose the 50% down payment that you made to make the reservation. Any cancellations 30 days to 14 days before your event date, the renter is responsible for still paying a total of 75% of your reservation (your down payment is put toward this). If you choose to cancel 13 days or less before the event date. The renter is still responsible for the full balance of the rental and will be billed accordingly. If you have questions about cancellations please ask before placing a reservation.
• BROKEN, DAMAGED, & MISSING RENTAL ITEMS
The customer is responsible for the rental items from the time of delivery/pickup or until the time of pickup/return. Be sure rental items are secured when not in use and protected from the weather. The customer is responsible for looking into what their personal insurance covers.
• DAMAGE WAIVER
This will cover all items in the reservation. If you wish to only cover certain items, those items must be on a separate reservation. The fee is typically 8% of the balance. This fee relieves the renter of liability for accidental damage to rented items. EXCLUDED from the waiver are any loss or damage due to theft, burglary, mysterious disappearance, mildewed linens, intentional damage, misuse, abuse, or failure to care for rental items as one would their own property. Examples of damage waiver coverage include: accidental damage such as chips, cracks, broken china, crystal and barware, stains, burns and tears in linen and skirting; physical damage to tables and chairs. All damages/broken items must be returned. MISSING ITEMS ARE NOT COVERED. Damage waiver fee is non-refundable and can be added to your reservation up until one week before your event date. All items should be stored in a secure, weather protected area.
• UTILITY WAIVER FORM
If you are renting a tent or inflatable this form MUST be signed and returned to us. We will not set up your inflatable or tent that has stakes without this form signed and turned in. A copy of this form can be found on our website, or can be sent to you from an event specialist. Indiana 811 must be contacted 5 days prior to your event by the renter (you).
• TAX EXEMPTION FORM
If you wish to claim tax exemption, a ST-105 form must be turned in with the current year’s date. A copy of this form can be found on our website, or sent by an event specialist.
• DELIVERY & PICKUP CHARGES DELIVERIES & PICKUPS
Delivery fees are determined by distance from our store. A standard delivery consists of the rental items delivered neatly stacked in a location 25ft from where we can park a truck. If the items need to be placed more than 25ft from the truck, or if stairs or elevators are involved, an additional fee for long carry will be applied. If you wish for us to set-up tables and chairs for you, it must be arranged before your event delivery. Please contact us in advance of delivery and/or pickup to arrange for these services so that your delivery will be appropriately scheduled and staffed.
• DELIVERY & PICKUP TIMES
Delivery/Pickup routes are finalized the week before. Since time and care are part of each delivery, a specific delivery time is emailed to you a week before with a window of time that we will deliver/pickup. After hours or specific time deliveries and/or pickups will have a specific fee and must be planned and paid for in advance. We do not call for pickups unless it is stated within your contract.
• DELIVERY SIGNATURE
It is best to be home on the day of delivery to confirm the quantity and condition of items. If anything is wrong, you must contact us immediately. If you know you will not be home, please call our office for an alternative arrangement (garage code, specific area to put items). The customer is responsible for the rental items from the time of delivery until the time of pickup. When placing your order, please note if you would like a call from our drivers when they are en-route to your location for delivery and/or pickup!
• PREPARING RENTAL ITEMS FOR PICKUP
Rental items need to be returned to the original drop-off location and state at the time of delivery. China, glassware, and flatware should all be rinsed free of food and placed back in their supplied container. Linens should be shaken, food free, and dry to prevent staining and mildew. Tables and chairs should be folded/stacked and ready prior to pick up, this does not apply to reservations that opted for the set-up and/or tear-down fee of tables and/or chairs.
• CUSTOMER PICKUP AT THE STORE
All Occasion Party Rental is located at 4620 Speedway Dr., Fort Wayne, IN 46825. We are open MON-FRI 9am-4pm, Saturday 9am-12pm. We are closed on all major holidays and weekends. NO items can ever be left outside without being checked in by our staff. If you arrive after hours, you must come back the next day. If you are not able to make it in, you must call the store (260)-484-3964 before 4pm, or you will be subject to additional charges
• AFTERHOURS
If you have an after hour emergency, please send us a message at info@alloccasionpartyrents.com **For non-emergency issues, please leave a voicemail at (260) 484-3964 & we will get back to you the next business day.**
